Patient Triage




Ryeland Surgery offers the option of Patient Triage to assess routine problems. 

Online systems are not suitable for emergencies or the most urgent problems: in an emergency call 999, for an urgent problem call 111 or the surgery.


image of patient consulting doctor online


Why Patient Triage?

It is no secret that GP Practices face increasing pressure to help patients get the right medical advice they need, as quickly as possible.

At Ryeland Surgery we pride ourselves on continually looking at new ways to improve our service. Therefore, in order to ensure we meet the ever increasing demand and needs of our patients whilst ensuring resources are utilised appropriately, we have reviewed the way we deliver care and are looking at new ways of supporting our patients.


What is Patient Triage?

Patient Triage is an evidence based online platform that enables patients to request medical advice from their GP by simply completing an online consultation form. During the process patients may be provided with advice for self-help or to contact other services to receive the care that aligns with their symptoms. For example, the patient may be signposted to a pharmacy for minor ailments or emergency services for signs of critical illness. Patients can submit a Patient Traige for advice on any condition.

Following submission, you will receive contact from the practice within 2 working days with further advice or for an appointment to be arranged.


What are the benefits to patients?

Patients will:

  • Patients can send an online consult at a time convenient to them and not have to wait until the surgery is open
  • Receive medical advice 24/7 via online consult self help online services
  • Patients have their symptoms remotely assessed and be contacted within two working days potentially without the need to visit the surgery in person
  • Patients won't necessarily have to take time off work to attend an appointment

We are confident that Patient Triage will significantly improve patient experience at Ryeland Surgery. Patient Triage is used by over 6 million people throughout the UK and has demonstrated high patient satisfaction and excellent outcomes.

We hope you will join us in supporting this significant service improvement that we know will greatly benefit our patient population.